Help During Registration
Contact the Academic Services Team for assistance: Email/Google Chat NOVO@nd.edu or call 574-631-7043. During the first day of registration for each Undergraduate class, we will be available by phone, email, and chat starting at 6:15 A.M.聽
Resolutions for common problems
- Message in NOVO "Administrative staff are reviewing your registration records at this time. Please try again later.": To resolve this, please make sure you do not have any other instances of your registration record open and try again. You can also open an incognito/private window (ctrl+shift+n in Chrome; ctrl+shift+p in Firefox and Edge; shift+command+n in Safari) and try again. If you continue to receive this message and you only have one instance open, please contact the Registrar's Office immediately and we can fix this issue.
- Message "Invalid username/password" or "404 error": It appears that you are experiencing a timeout issue related to OKTA authentication. To resolve this, please open an incognito/private window (ctrl-shift N in Chrome; ctrl-shift P in Firefox and IE; shift-command N in Safari) (Mac - Command-shift N); and try again.
- Message in PATH "Your cart could not be updated, please try again. Error: Request did not complete successfully. Please try again.": To resolve this issue, please make sure you are connected to the EDUROAM wifi network instead of the ND-Guest network when on Notre Dame's main campus.
Error Messages in NOVO
| Error Message | What does it mean? |
| Classification Restriction Not Met | The course is restricted to students with a different classification (sophomore, junior, senior).聽 |
| College Restriction Not Met | You are not in the College (Arts and Letters, Business, etc.) offering or requiring the course.聽 |
| Closed Section | The course is full. Advisors and instructors cannot add seats to full courses. Not all courses use a waitlist feature, but if it is available for a particular course you will see the number of available waitlist seats in the 鈥淪tatus鈥� column as part of the NOVO Browse Classes results. |
| Closed Section - X | Closed but there is a crosslisted course(s). You might be able to register for the course under the crosslisted course number. |
| Corequisite [Course or CRN] Required | You must register for all parts of a course (lecture and lab, lecture and tutorial, etc.) at the same time. If you are missing a corequisite, check the 鈥淐orequisites鈥� section of the course details in PATH Class Search or NOVO Browse Classes. Once you add all corequisite parts of a course to your summary in NOVO, you should be able to register successfully for the course, provided you meet the prerequisites and any restrictions. |
| Credits Already Received | You are attempting to register for a course for which you already have credit (usually AP or IB credit).聽 |
| Degree Restriction Not Met | You are not enrolled in the degree program offering or requiring the course.聽 |
| Department Approval Req鈥檇 / For Approval, Email Department | Permission from the department offering the course is needed before registering. Work with your advisor to contact the Director of Undergraduate Studies (DUS) in that department.聽 |
| Duplicate Course | You are attempting to register for a course that is already on your schedule.聽 |
| Level Restriction Not Met | You are not at the student level (i.e. graduate student, non-degree) for which the course is designated. |
| Major/Minor/Concentration Restriction Not Met | You are not enrolled in the major, minor, and/or concentration offering or requiring the course.聽 If you have more than one major, the system only looks at your primary major. |
| Over the Semester Credit Hour Limit | You have reached the maximum number of credit hours you are allowed to register for in a given semester. If you would like to register for another course, you will first need to submit an overload approval request eform to your advising dean. |
| Prerequisite or Test Score Required | You do not have the necessary course, Advanced Credit, or placement exam score on your academic record to be able to register for the course. If a course has prerequisites, they are listed in the 鈥淩egistration Restrictions鈥� section of the course details in PATH Class Search or the 鈥淧rerequisites鈥� section of the course details in NOVO. |
| Time Conflict | The course selected meets at the same time or an overlapping time as another course already on your schedule. To resolve this issue, you will need to register for one of the courses. You will then contact the faculty of the two conflicting courses and gain their approval to leave early/arrive late. You will then need to forward the faculty approvals to your advising dean requesting their approval. If they approve, they will register you into the second course. |
Helping us help you
If you continue to have problems using a Registrar application, sending the following information in an email to NOVO@nd.edu聽 will help us help you more quickly:聽
- Date that the issue occurred
- Time that the issue occurred
- Accurate description of the issue
- Which web browser was being used
- Whether you are accessing the internet through a hard-wired connection or a wifi network and if a wifi network, which one; noting that ND-guest has a firewall blocking access to NOVO applications and therefore if on campus, the eduroam network needs to be used
- The full message of any warning or error message that was displayed
- Indicate the steps to replicate the issue
- Screenshot of the error if possible